TERMS & CONDITIONS

ALL SALES

CONTACT US DIRECTLY FOR ENQUIRIES REGARDING ANY OF THE PRODUCTS ON THE WEBSITE. ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT.  GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS. THE COMPLETED PIECE WILL SHIP WHEN YOUR ORDER IS PAID IN FULL. ENQUIRIES CAN BE SENT TO:DETAILS@MATTAUSTINSTUDIO.COM

RETURNS

AS THE NATURE OF EACH OF OUR ITEMS IS HAND-MADE, WE ARE NOT ABLE TO ACCEPT RETURNS.

WARRANTY

MATT AUSTIN STUDIO'S PRODUCTS AND WORK ARE GUARANTEED FOR ONE YEAR AFTER RECEIPT OR COMPLETION OF A PROJECT AGAINST MECHANICAL DEFECTS UNDER NORMAL USE. MATT AUSTIN STUDIO WILL REPAIR OR REPLACE DEFECTIVE COMPONENTS OR PRODUCT.  

WE ARE NOT RESPONSIBLE FOR THE FOLLOWING

DAMAGE CAUSED BY IMPROPER CLEANING SOLUTIONS OR METHODS.

DAMAGE CAUSED BY EXPOSURE TO WEATHER OR IMPROPER ENVIRONMENT.

CHANGES IN THE APPEARANCE OF THE HAND RUBBED FINISHES. THESE ARE MEANT TO AGE IN APPEARANCE.

ANY COSTS OF INSTALLATION, REMOVAL, OR RE-INSTALLATION.

RESTORATION OR REPAIR WORK.

DAMAGES

 DAMAGES MUST BE DOCUMENTED AND REPORTED WITHIN 10 BUSINESS DAYS OF RECEIPT. MATT AUSTIN STUDIO IS NOT RESPONSIBLE FOR REPAIR OR REPLACEMENT OF DAMAGES REPORTED AFTER THIS TIME. IF DAMAGE HAS OCCURRED IN SHIPPING ALL PACKAGING MUST BE RETAINED BY RECEIVER. FAILURE TO DO SO MAY INVALIDATE ANY CLAIM.